Refund policy

REFUND POLICY

Last Modified: October 4, 2026

30-Day Returns

We want you to be happy with your order. You may return most items within 30 days of delivery for a refund to your original payment method. To be eligible, items must be new, unused, uninstalled, and in their original packaging with all parts, manuals and accessories.

How to Start a Return

Email modifiedmilsim@gmail.com with your order number and the items you want to return before sending anything back. We will reply with a return authorization and instructions. Returns sent without authorization may be refused or delayed.

Unless we instruct otherwise, returns are shipped to:
Modified Milsim – Returns
18291 N Pima Rd, Ste 110-260, Scottsdale, AZ 85255

Return Shipping

The customer is responsible for return shipping costs unless we sent the wrong item or the item arrived damaged or defective. Please pack returns securely; we are not responsible for items damaged or lost on the way back to us, so we recommend a trackable service.

Items That Cannot Be Returned

• Airsoft guns that have been gassed, test-fired, disassembled or modified.

• Parts and upgrades that have been installed, modified or show signs of use.

• Green gas, CO2, lubricants, BBs and other consumables.

• Opened medical and first-aid items (such as tourniquets, gauze and trauma dressings), for hygiene and safety reasons.

• Items marked final sale, one-offs or custom work.

• Gift cards.

Restocking Fee

Items returned damaged, altered, incomplete or not in their original condition may be refused or subject to a restocking fee deducted from your refund. We will contact you before applying a fee.

Real Steel (Drop-Shipped) Items

Real Steel products ship directly from our U.S. distribution partner, but all returns come back to us. Contact us first for a return authorization and ship the item to the returns address above. Real Steel items follow the same 30-day, new-and-unused conditions. Refunds for these items are issued once we have received and inspected the return.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, email modifiedmilsim@gmail.com within 7 days of delivery with your order number and photos of the item and packaging. We will make it right with a replacement, repair or refund, and cover the return shipping.

Manufacturer warranties, where offered, are handled under the manufacturer’s terms. We will help you contact the manufacturer where we can.

Refunds

Once we receive and inspect your return we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method, usually within 5–10 business days; your bank may take additional time to post it. Original shipping charges are not refundable unless the return is due to our error.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Cancellations

You may cancel an order that has not yet shipped by emailing us as soon as possible. Once an order has shipped it must be handled as a return.